Customer Experience and Accountability | Ep. 61

by | May 16, 2023 | Business of Practice

In this episode, we talk with Amanda Donnelly, DVM, MBA, about how accountability affects the customer experience in veterinary medicine. Donnelly is a second-generation veterinarian with more than 30 years in the profession, as well as the author of the book “Leading and Managing Veterinary Teams: The Definitive Guide to Veterinary Practice Management.”

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