Handling Dissatisfied Clients and Setting Boundaries | Ep. 68

by | Aug 24, 2023 | Business of Practice

Clients can make or break an equine veterinarian’s practice or spirit. In this episode, we talked with Lisa Kivett, DVM, MS, DACVIM, owner of Foundation Equine, about dealing with dissatisfied clients. We also talked about boundaries and how they fit into this issue.

Topics covered include types of client dissatisfaction, addressing client issues, setting boundaries with clients, and the “Universal Upset Patient Protocol.”

“The Business of Practice” podcast is brought to you by CareCredit. Learn more at carecredit.com.

Share This
Horse Radio Network
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.