By Kimberly Brown
About the Show
Welcome to EquiManagement’s The Business of Practice podcast, where we focus on the fiscal, financial and human sides of equine veterinary medicine.
In this episode, we talk with Amanda Donnelly, DVM, MBA, about how accountability affects the customer experience in veterinary medicine. Donnelly is a second-generation veterinarian with more than 30 years in the profession, as well as the author of the book “Leading and Managing Veterinary Teams: The Definitive Guide to Veterinary Practice Management.”
“The Business of Practice” podcast is brought to you by CareCredit. Learn more at carecredit.com.
Kimberly S. Brown is an award-winning equine journalist with more than 42 years of experience. She is the Group Publisher of the Equine Health Network at Equine Network, LLC.
That group includes EquiManagement (horse health and business for equine veterinarians), EQUUS (explaining horse nature and needs to horse owners), The Horse (horse health for hands-on participants of the industry) and Stable Management (content for horse farm and stable owners and riding instructors).
She also serves as the Editor of EquiManagement.
Customer Experience and Accountability | Ep. 61
In this episode, we talk with Amanda Donnelly, DVM, MBA, about how accountability affects the customer expe...
Real-Life Resilience | Ep. 60
Equine veterinarians have always needed to have resilience. In this episode, we talk to Caroline Todd, BVMS...
Equine Vet Facilities for 2023 | Ep. 59
What equine vet facilities are being built in 2023? In this episode of The Business of Practice podcast, we...
Non-Compete Clauses | Ep. 58
The Federal Trade Commission (FTC) is proposing to make non-compete clauses illegal in employment contracts...
Hiring Remote Veterinary Office Staff | Ep. 57
In this episode, Stephanie Vasser, VMD, CVMMP, talks about how she grew her practice to have two part-time ...
Professional Pricing in Veterinary Medicine | Ep. 56
In this episode, we talk to Mike Tomlinson, DVM, MBA, who says that professional pricing in equine veterina...
Employee Engagement | Ep. 55
In this episode, we talk about employee engagement and “quiet quitting” in equine veterinary pr...
Supply Chain Issues and Opportunities for Veterinary Building | Ep. 54
In this episode, we discuss supply chain issues for equine veterinarians seeking to build or renovate. Our ...